VIVACLOTHER · CUSTOMER SUPPORT

Contact Us

Contact VIVACLOTHER for product specifications, phone compatibility, AI and Bluetooth questions, an existing order, tracking, returns, refunds, warranty support or another customer-service matter.

Product SupportOrder SupportShipping & TrackingReturns & RefundsWarranty Support

Product HelpAsk about model-specific features before purchase.

Order HelpUse your order number for faster identification.

EvidencePhotos or video help with damage or defects.

SecurityNever email full card credentials or passwords.

1. How We Can Help

Pre-Sale Product Questions

Ask about compatibility, AI functions, cameras, Bluetooth, battery, charging or frame dimensions.

Order & Delivery Support

Get help with an order number, address issue, tracking information or delivery problem.

After-Sales Support

Request help with a damaged item, defect, return, refund or warranty review.

2. Customer Service Contact

VIVACLOTHER Customer Service

广州泽成创新科技有限公司
Unified Social Credit Code: 91440106MA59C0D10U
Registered Address: 广州市天河区盈彩街2号之三401房之一
Email: doublezip@126.com
Website: vivaclother.shop

3. Product & Compatibility Questions

To help us answer a pre-sale question, include the product URL or exact title, your phone model, operating system if known, and the feature you need.

Bluetooth audio or calling.
Camera availability.
AI or translation functionality.
Companion-app requirements.
Frame dimensions.
Charging method.
Published water-resistance rating, if any.

4. Existing Order Questions

For an existing order, include the order number, customer name, email used during checkout and a clear description of the issue.

If your question involves shipping, include the tracking number where available.

5. Address Change Requests

If you notice an address error, contact us immediately. Once packing or carrier processing begins, a change may no longer be possible.

6. Cancellation Requests

Cancellation may be requested within 12 hours after payment if processing, packing or shipment preparation has not already begun. Include the order number and clearly state that you are requesting cancellation.

7. Damaged or Defective Products

For damage or a possible manufacturing defect, provide:

Order number.
Exact model.
Description of the issue.
Clear product photos or video.
Outer packaging photos for delivery damage.
Shipping-label photo where relevant.
Troubleshooting already attempted.

8. Returns & Warranty

Do not ship a return until authorization is provided. The registered business address is not automatically the returns warehouse.

For warranty review, the support team may first request reasonable troubleshooting to determine whether the issue is hardware, software, charging or Bluetooth related.

9. Payment & Account Safety

Security reminder: do not email full card numbers, card security codes, online-banking passwords, account passwords or unrelated identity secrets. Ordinary support requests should generally be handled using your order number and contact information.

10. Business Information

VIVACLOTHER is the website brand used on vivaclother.shop. The website is operated by the legal entity below.