Privacy Policy

1. Who We Are

vivaclother.shop is operated by 广州泽成创新科技有限公司. Questions about this Privacy Policy can be sent to doublezip@126.com.

2. Scope of This Privacy Policy

This Privacy Policy applies to information processed through vivaclother.shop in connection with website visits, customer accounts, orders, payments, shipping, returns, warranty requests and customer support.

Independent apps, payment providers, shipping carriers and AI services may operate under their own privacy policies.

3. Information You Provide Directly

4. Information Collected Automatically

Depending on website configuration, technical information may include IP address, browser type, device type, operating system, approximate region, referral information, pages viewed, session identifiers and security logs.

This information may be used for security, troubleshooting, website performance and understanding how the store is used.

5. Payment Information

Payments may be processed by independent payment providers. Sensitive payment credentials may be entered directly into systems controlled by the payment provider.

We may receive limited information needed to manage the transaction, such as transaction status, amount, payment reference, payment method category, risk result or refund status.

6. How We Use Information

• Process and fulfill orders.
• Verify transaction and payment status.
• Arrange shipping and provide tracking.
• Respond to product and compatibility questions.
• Manage cancellations, returns and refunds.
• Investigate damaged, missing or defective products.
• Provide warranty support.
• Detect fraud, abuse or security incidents.
• Maintain customer accounts.
• Improve website performance and content.
• Maintain accounting, tax and transaction records.
• Comply with legal obligations.
• Send permitted marketing communications.

7. Legal Bases Where Applicable

Depending on applicable privacy law, processing may rely on performance of a contract, compliance with legal obligations, legitimate business interests, fraud and security prevention or customer consent where consent is required.

8. Cookies & Similar Technologies

The website may use cookies or similar technologies for cart functionality, checkout, account sessions, security, language or preference settings, analytics and website performance.

Blocking essential cookies can prevent shopping-cart, login or checkout functionality from working correctly.

9. Analytics & Website Performance

Analytics information may be used to identify technical problems, understand page usage and improve navigation. Where a third-party analytics service is used, it may process information under its own privacy terms.

10. Sharing with Service Providers

Information may be shared where reasonably necessary with service providers that support the transaction or website, including:

• Payment processors and fraud-prevention services.
• Shipping carriers and logistics providers.
• Hosting and cloud infrastructure providers.
• Email or communication services.
• Customer-support tools.
• Website security providers.
• Analytics providers.
• Professional advisers.
• Authorities where disclosure is legally required.

11. Shipping & Delivery Data

Recipient name, delivery address, phone number and order-related delivery information may be provided to logistics companies where necessary to deliver a physical order and investigate delivery problems.

12. Smart Glasses, Companion Apps & Connected Services

Some VIVACLOTHER products may connect to a smartphone, operating-system service or independent companion application. Information collected directly by those systems is governed by their own privacy terms.

13. AI Services

Some AI-assisted functions may rely on independent cloud or software providers. If you choose to enable those functions, review the permissions, privacy settings and terms of the relevant service.

AI functionality may require transmitting voice, text or visual input to the selected service depending on the product and application.

14. Camera & Microphone Information

Purchasing a camera- or microphone-equipped product does not mean VIVACLOTHER automatically receives media created with that product.

Whether recordings are stored locally, transferred to a phone or processed by a third-party service depends on the exact product and software selected by the customer.

15. International Processing

Customers, service providers and logistics companies may be located in different countries. Information can therefore be processed outside the customer's country of residence.

Where required by applicable law, reasonable contractual, technical or organizational safeguards may be used.

16. Data Retention

Information may be retained for as long as reasonably necessary for order fulfillment, customer service, returns, warranty support, accounting, tax compliance, fraud prevention, dispute management and legal obligations.

Retention periods can differ by category of information and legal requirement.

17. Security

We use reasonable administrative and technical measures designed to protect personal information. No online system can provide an absolute guarantee against every security risk.

Customers should protect account passwords, devices and email accounts used for purchases.

18. Your Privacy Rights

Depending on your location and applicable law, you may have rights relating to access, correction, deletion, restriction, objection, withdrawal of consent or portability.

To submit a request, email doublezip@126.com. We may need reasonable verification before acting on a request involving customer information.

19. Marketing Communications

Where promotional communications are used, customers may unsubscribe through the mechanism provided or by contacting us. Transactional messages about orders, refunds, security or support may still be sent where necessary.

20. Children & Age-Related Considerations

The store is not directed to children who lack legal capacity to make purchases. If you believe information has been supplied improperly by a child, contact us so the situation can be reviewed.

21. Third-Party Links

Our website may link to external websites, app stores, shipping pages or service providers. Their privacy practices are governed by their own policies, not this Privacy Policy.

22. Changes to This Privacy Policy & Contact

We may update this Privacy Policy when our website, products, service providers or legal obligations change. The current version will be published on this page.