FAQs

Smart glasses combine an eyewear frame with selected electronic technology such as speakers, microphones, Bluetooth, touch controls, cameras or connected software. Exact features depend on the individual model.

No. Some products focus on open-ear audio, some include cameras, and some are designed for AI-assisted functions. The individual product page is the primary source for model-specific features.

Supported audio models may include microphones and speakers for Bluetooth calling when paired with a compatible smartphone.

Some sound leakage can occur depending on volume, fit and environment. Open-ear audio should not be treated as completely private.

Prescription compatibility is model-specific and should not be assumed unless the product page states that the frame or lenses support prescription customization.

Compare the product dimensions with a pair of glasses you already wear comfortably. Review frame width, lens width, bridge width and temple length in our Size Guide.

They can be. Batteries, speakers, microphones, cameras and other electronics may add weight or make temples thicker. Published weight and dimensions should be reviewed where available.

No. AI functionality is available only on selected models and may depend on a companion application or independent service provider.

Many cloud-based AI features require internet connectivity through a compatible phone or another supported connection.

Selected models or services may provide translation-related functions. Supported languages, countries and service requirements vary.

Yes. Independent AI, app or cloud providers can change features, supported languages, regional availability, pricing or account requirements.

No. General AI output can be incomplete or incorrect and should not replace qualified medical, legal, financial, emergency or safety advice.

Not always. Many systems use the glasses for microphones, speakers or camera input while a phone, app and cloud service perform part of the processing.

No. Camera hardware is available only on selected models. Many audio smart glasses do not contain a camera.

Storage depends on the product and software. Media may be stored locally, transferred to a connected phone or managed through a companion application.

No. Customers are responsible for following applicable privacy and recording laws and respecting private spaces. Consent may be required in some locations.

Purchasing a camera-equipped product does not mean VIVACLOTHER automatically receives media you create. Storage and transfer depend on the specific model and software.

Many connected functions require a compatible phone, especially calls, companion-app features, cloud AI and online translation.

Many models use standard Bluetooth that can work with compatible iPhones. Advanced functions may require a minimum iOS version and supported companion app.

Many models support standard Android Bluetooth. Advanced app compatibility depends on the product, phone and Android version.

No. Some basic Bluetooth functions can work without an app, while firmware, camera transfer, AI or other advanced features may require one.

Multipoint Bluetooth is model-specific. Do not assume simultaneous multi-device support unless the product page states it.

Possible causes include low battery, distance, radio interference, another previously paired device, phone settings or app/firmware issues.

Battery runtime varies by model and use. Camera recording, high audio volume, calls and online AI features can increase power consumption.

Charging time varies according to battery size, charging system and charger. Check the exact product specification.

Use charging equipment compatible with the product's published electrical requirements. Incompatible charging equipment can damage electronic products.

Water resistance is model-specific. Do not treat a model as waterproof unless a specific rating is published.

Published runtime can vary because of volume, camera use, calls, wireless signal, AI requests, temperature, battery age and other real-world conditions.

Orders are normally processed within 1–3 business days after payment confirmation.

Estimated transit after dispatch is generally 5–12 business days to the United States, 7–15 to Canada, Europe, Australia and New Zealand, and 10–20 to other supported destinations.

Tracking is provided where available after dispatch. Carrier systems can take approximately 1–3 business days to display the first scan.

Contact us immediately. Once carrier processing begins, an address change may not be possible.

Unless checkout clearly states otherwise, destination-country customs, VAT, import tax or brokerage charges are generally the customer's responsibility.

Check the delivery area, household members, building reception and parcel lockers, then contact the carrier. You can contact VIVACLOTHER if additional order information is required.

Cancellation may be requested within 12 hours after payment if processing, packing or shipment preparation has not begun.

Eligible standard return requests should generally be submitted within 7 days after confirmed delivery and must meet the Return & Refund Policy requirements.

Contact doublezip@126.com within 7 days and provide the order number plus clear photos or video of the package and product.

Unless a product page states otherwise, eligible smart eyewear has a 90-day limited manufacturing-defect warranty beginning on confirmed delivery.

Not automatically. Wait for return authorization and the correct return instructions. The registered business address may not be the return warehouse.

Email doublezip@126.com and include your order number, product model, description of the issue and supporting photos or video where relevant.