Terms & Conditions

1. Website Operator & Business Identity

vivaclother.shop is operated by 广州泽成创新科技有限公司. In these Terms, “VIVACLOTHER,” “we,” “us” and “our” refer to this business.

2. Acceptance of These Terms

By accessing the website, creating an account, submitting information, placing an order or purchasing a product, you agree to these Terms & Conditions and applicable policies displayed on the website.

If you do not agree, please do not complete a purchase.

3. Eligibility & Authority

You must have the legal capacity required to enter into a purchase agreement in your jurisdiction. If you purchase on behalf of a company or organization, you represent that you have authority to place the order.

4. Products We Sell

VIVACLOTHER focuses on smart eyewear and related accessories. Depending on the exact model, products may include open-ear audio, Bluetooth calling, microphones, touch controls, physical buttons, cameras, companion apps, AI-assisted functions, translation-related functions or smart-sunglass features.

5. Product Information & Specifications

We make reasonable efforts to present product information accurately. Specifications can include frame dimensions, materials, weight, charging method, Bluetooth requirements, battery estimates, audio features, camera characteristics and software functions.

Where a specification is important to your intended use, review the product page before ordering or contact customer support.

6. Product Images, Colors & Measurements

Minor differences can occur because of lighting, display settings, lens tint, surface finish, manufacturing tolerances or product revisions. Measurements and weights may be approximate unless the listing states otherwise.

7. Phone, App & Service Compatibility

Connected features can depend on smartphone model, operating-system version, Bluetooth support, companion-app availability, app-store region, internet access, supported language and independent service accounts.

Customers should verify relevant requirements before purchase.

8. Third-Party Technology

Some features rely on independent apps, operating systems, AI providers, cloud services, mapping providers or translation services. Those providers may change compatibility, features, availability or pricing independently of VIVACLOTHER.

9. Placing an Order

Submitting an order is an offer to purchase the selected products under these Terms. Orders may remain subject to payment authorization, inventory confirmation, delivery feasibility and reasonable fraud or compliance checks.

10. Order Acknowledgement & Acceptance

An automated order acknowledgement confirms that the order was received. It does not necessarily mean every payment, inventory, address and risk check has been completed.

11. Circumstances Where an Order May Be Cancelled

• Inventory becomes unavailable.
• A material pricing or listing error occurred.
• Payment cannot be authorized or verified.
• Delivery is not reasonably possible.
• Fraud or abuse indicators require cancellation.
• Applicable law prevents fulfillment.

12. Pricing, Currency & Taxes

Prices are displayed in the currency shown on the website. Your bank or payment provider may apply its own exchange rate or foreign-transaction fee.

International orders may be subject to destination-country VAT, customs duties, import tax or brokerage unless checkout states otherwise.

13. Payment Processing

Payments may be processed by independent payment-service providers. Those providers may perform authorization, identity, fraud-prevention or risk checks under their own terms.

VIVACLOTHER does not ask customers to send full card credentials through ordinary email.

14. Customer Cancellation Requests

Customers may request cancellation within 12 hours after payment if processing, packing or shipment preparation has not already begun. Requests should be sent promptly with the order number.

15. Shipping & Delivery

Orders are normally processed within 1–3 business days after payment confirmation. Transit estimates are published in the Shipping Policy.

Delivery estimates are not guarantees where delays arise from customs, carriers, weather, holidays, remote areas or address problems.

16. Delivery Address & Tracking

Customers are responsible for accurate delivery information. Where tracking is available, shipment records may include carrier, tracking number, dispatch date and destination.

17. Customs & Import Requirements

Destination-country customs, VAT, import tax, brokerage or handling fees may apply. Unless checkout expressly states otherwise, these charges are generally the customer's responsibility.

18. Returns, Refunds & Warranty

Eligible standard return requests should generally be submitted within 7 days after confirmed delivery, subject to the Return & Refund Policy and mandatory consumer rights.

Unless a product page states otherwise, eligible smart eyewear has a 90-day limited manufacturing-defect warranty from confirmed delivery.

19. Camera, Microphone & Privacy Responsibilities

Customers are responsible for using camera- and microphone-equipped products lawfully. Recording laws differ by jurisdiction.

• Respect private spaces.
• Obtain consent where required.
• Follow local recording laws.
• Do not use camera-enabled eyewear for unlawful surveillance or harassment.

20. AI-Assisted Functions

AI functionality may depend on a connected phone, internet, companion app, service account, supported language and independent cloud provider.

AI-generated output may be incomplete or incorrect and should not replace qualified medical, legal, financial or safety advice.

21. Battery, Charging & Water Resistance

Battery runtime varies by use. Calls, camera recording, high audio volume and cloud functions can increase power consumption.

Use compatible charging equipment. Do not treat a product as waterproof unless a specific rating is published.

22. Customer Accounts & Security

Customers are responsible for accurate account information and for protecting passwords, email accounts and devices used for purchases.

23. Acceptable Website Use

• Do not attempt unauthorized access.
• Do not upload malicious software.
• Do not use false identities to commit fraud.
• Do not manipulate promotions, refunds or disputes dishonestly.
• Do not interfere with website operation or security.
• Do not use the website in violation of law.

24. Intellectual Property

Original VIVACLOTHER website text, graphics, photography and layouts are protected to the extent provided by applicable law. Third-party marks and technologies remain the property of their respective owners.

25. Consumer Rights & Liability

Nothing in these Terms is intended to exclude rights that cannot lawfully be excluded. Depending on the facts and applicable law, remedies for a qualifying product issue may include troubleshooting, repair, replacement, partial refund or refund.

26. Disputes & Customer Communication

We encourage customers to contact us about order, delivery, return or warranty concerns so that relevant records can be reviewed and an appropriate resolution considered.

Nothing in these Terms removes rights available under applicable law or through a payment provider.

27. Governing Law

These Terms are governed by laws applicable to the website operator in the People's Republic of China, while preserving mandatory consumer protections that may apply in the customer's jurisdiction.

28. Changes to These Terms & Contact

We may update these Terms when products, services, technology, service providers or legal requirements change. The current version will be published on this page.